Vereinfachung der täglichen Verwaltungsaufgaben, Verbesserung der Kommunikation und Förderung des Engagements
Unser Kunde ist eine der führenden Privatklinikgruppen der Schweiz, die mit Kliniken in allen Schweizer Kantonen ein umfangreiches externes Wachstum erzielt. Das Engagement und Zugehörigkeitsgefühl der Mitarbeiter innerhalb der Gruppe soll gefördert werden, was unseren Kunden dazu veranlasst hat, eine Mitarbeiterbewerbung mit 3 Zielen zu initiieren:
- Verwaltungsaufgaben vereinfachen, Papierarbeit und mühsame Verbindungen mit mehreren digitalen Systemen reduzieren
- Verstärken Sie die Kommunikation und bringen Sie einen kohärenten Teamgeist
- Anerkennung und Belohnung für das Engagement von Mitarbeitern auf der Grundlage von Peer-Reviews
Three clusters of functionalities: e-services, social, appreciation & reward
Open Web Technology was commissioned to implement two tailor-made native mobile application [iOS and Android] centralizing clinics’ internal communication and e-services, supporting employees’ social interactions and rewarding engagement. In its first version, the App supports employees to:
- Make and manage vacation requests.
- Consult the latest clinics’ news and KPIs.
- See who is present at the clinic and easily contact a colleague.
- Engage teams around challenges and contribute to clinic’s activity forecasting.
- Reward most dedicated employees with nice appreciations.
An iterative approach to fit to users’ needs
We implemented the current first version of the App following our proven methodology.
- Firstly, the blueprint phase to identify and prioritize users’ needs, before specifying the solution from a functional and technical perspective.
- Secondly, the development phase using agile methodologies.
The app is currently being rolled-out in the clinic network, and will be iteratively improved based on feedback gathered.
« The Employee App has nice features for a first version. We are eager to iteratively develop & adapt it based on user feedback, especially on e-services, social and rewarding».
Pierre Grydbeck, Partner at OpenWT
Iterative Journey
- Analysis of users’ needs – on the care and administrative side
- Definition of the functionalities, design and architecture of the mobile App
- Development of native iOS and Android Apps
- Launch of the Apps roll-out
- Iterative improvement based on users' feedback
Consult clinics’ news and contribute to activity forecasting
Employees can consult the latest clinics’ news and access to selected KPIs evolution in real time (admissions, client satisfaction, …). They can also contribute directly to activity forecasting by estimating the admission number for the next 4 weeks.
Centralize and simplify vacation requests
Employees can request a vacation easily in the App and follow-up the approval status from their management. Managers have to possibility to consult, accept or refuse any vacation request coming from their team. Less paper and emails, and a central hub for all requests !
Contact, engage with and reward colleagues
Employees can visualize on a map who is present at the clinic, search for a specific colleague in the directory, and directly contact them via email or phone. They can also engage with peers and share their best moments at work through weekly picture contests, or reward most dedicated employees with nice appreciations.
