The rapid changing healthcare landscape brings opportunities, the customer experience is changing.
Never before have so many technologies with the potential to affect the healthcare industry matured so quickly, not just to improve patient outcomes, but also to significantly reduce costs and capture new value. Our client, a leading group of Swiss private clinics, realized that digital technologies had the potential to improve both productivity and quality of care. They commissioned Open Web Technology to digitalize and optimize the invoicing process of the clinics.
A faster process, paperless and error-poof
We helped our Client build a complete and flexible invoicing solution using a four steps approach. We analyzed, defined, developed and rolled-out a web-based solution allowing bedside invoicing of patients.
Nurses and caregivers have tablets at their disposal to record every item or drug used on a patient as soon as a care is provided. The solution offers the possibility to create care packages with all items and drugs used for a given care, allowing them to save precious time and optimize their presence with patients.
Our agile approach and the modularity of the solution have eased the addition of new features over time, such as a chatbot to handle support requests or a module to monitor nosocomial infections.
A tailor-made solution to improve productivity and help medical staff in the invoicing process. The implementation of this solution involved all stakeholders in our company and overcame a real change management challenge.
Chief of Communication & Innovation Officer
Iterative Journey
- Analysis of existing processes
- Definition of the new digital processes
- Specification and development of the solution
- Roll-out and user training in several clinics and care units
- Continuous improvement process though support and change management
Browse through the list of all patients in a clinic and care unit
Clinics are split into several care units based on their area of specialization, each having their own nurse teams. To fit the business processes of clinics, the solution has been designed to manage multiple care units with each their own patients. They can also be found using a manual search by name or patient number.
Link drugs and items provided for each care or medical act
Once the patient is selected, a care can be added. The solution proposes specific medical cares based on the care unit. Inside each care, predefined items and drugs are listed and associated with predefined quantities (in pieces, volume, length, time, etc.). The date and time of the act are also recorded. Care unit managers are required to validate every care through their own interface in the solution before an invoice is generated. This ensures that every user input is regularly double checked and that the invoicing guidelines are properly followed.
Ask the chatbot to get help with your questions
Nurses and doctors have an incredible amount of information to remember every day, from patients’ conditions to updated medical procedure. It is then understandable that other procedures that are not directly related to a medical procedure are sometimes forgotten. In order to provide support in a fast and efficient way, a chatbot answering the most frequent questions is accessible from any screen inside the application. In case of an unusual request, an email with the discussion and a screenshot is sent to the support team for further analysis.
100%
Reduction of paper use
5
FTE free-up due to streamlined processes
83K+
Patients invoiced
