A lack of information leading to patients frustration
Reports have shown that workplace verbal and physical violence is four times more common in health care settings than in private industry. It has also been shown that when the patient is properly informed of the reason for his waiting time, cases of violence significantly decrease, leading to a more peacefull facility for both patients and healthcare workers.
A digital solution for a clearer information
In this context of easing the information provided to patients, OpenWT has developped a progressive Web Application (PWA) providing status about care procedures to patients. The patient is properly informed through the whole care procedure, allowing to put the patient’s mind at rest.
Iterative Journey
- In-depth documentation of the patient’s journey
- Definition of functionalities, UX/UI, technology stack, and architecture
- Proof of Concept (PoC) to validate the concept
- Iterations to refine the application
Traditional care reception and secure obtention of the solution
Upon arrival at the reception, the patient receive informations and a document to obtain securely the application through hospital’s wifi. By providing standard informations such as phone number and name, the user is redirected to the progressive web application.
Waiting time, number of patients, Q&A, and phone details at a glance
The patient scans the document via its own smartphone and is properly informed about the expected waiting time depending on the situation. The patient can also check frequent Q&A and phone details of the emergency service.
Multilingual application, notifications, and emergencies occupation
The application supports several languages, notably the right-to-left ones. This allows foreign patients to understand their situation regadless of their origin and language spoken. The application also sends notifications: new information are automaticaly provided to patients, even if the patient is not checking the smartphone. Finally, screens are displaying information about the service occupation in the waiting room.
