Who is our client?
An entity to oversee the invoicing between healthcare providers and insurances
La Centrale d'Encaissement des Etablissements Sanitaires Vaudois (CEESV) is a non-profit association in charge of handling invoices between care providers and health insurances for patients in the canton of Vaud.
La CEESV receives invoices from healthcare providers so they can collect payments from the appropriate paying parties, such as insurers, the state, or the patients themselves. This system was established in 1960 to regulate state health spending and guarantee that businesses had healthy cash flows.
About 8 years ago, La CEESV called upon OWT expertise to develop a custom-made platform that collaborators could use in their operational activities. As of today, the web application manages over 300'000 invoices per year, for total amounts over 1 billion CHF.
eLP: Standardizing data exchange for debt collection and bankruptcy
eLP is an IT standard developed by the Federal Office of Justice for the exchange of debt collection and bankruptcy data between natural persons, legal entities and debt collection offices. It specifies company architecture, data transfer modalities within the “eLP network”, and XML data models.
As proposed by the Federal Office of Justice, the eLP standard can be met by either developing a custom digital solution based on a federal documentation (Make approach) or by adopting an existing product approved by the Confederation (Buy approach).
Quite a substantial fraction of the invoices transiting through La CEESV are unfortunately not fully paid in due time and require the creditor to initiate a debt collection process. Considering the number of invoices to be addressed in this process, an automated and electronic approach complying with the eLP standard needed to be evaluated.
Guiding and counseling through our Blueprint methodology
Following our Blueprint methodology, we started by mapping and evaluating the complex debt collection process that would fit La CEESV business needs, and leverage the eLP protocols. This brought clear visibility on the future process to be put in place, the required features to expect, and the viability of a Make or Buy decision.
In this particular case, we recommended a Buy approach which better addressed La CEESV's current and future needs. Thanks to our benchmark expertise, we were able to rapidly identify and shortlist options based on criteria such as:
- Available APIs for integration with other systems
- Proper Security/Data Privacy processes
- eLP Sanity Check results fitting our client needs
- A stable customer base and healthy finances of the issuing company
A turnkey solution for our client
After deeper analysis of the available solutions with our counseling, our client made an informed choice, which lead to a rapid implementation and integration of the best-suited option into CEESV's core application.
12 weeks of analysis and implementation later, La CEESV was able to seamlessly manage their invoices in litigation and comply with the eLP standard.
1
existing best-suited solution integrated with La CEESV Web App
12
weeks from analysis to production
49
new functionalities to handle unpaid invoices
30'000
Invoices from 'bad payers' managed yearly by La CEESV
