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Situation

Our client, a leading group of Swiss private clinics wanted to explore the possibility of offering their patients a supporting application. Putting such an application in the hands of their patients would allow them to follow their treatment progress anytime, anywhere and reinforce their relationship with the medical team.

Open Web Technology was approached to investigate the feasibility of such an application by exploring existing solutions on the market and conducting an assessment with potential users namely patients, doctors and nurses.

Approach

Our team followed this three-step approach to deliver this project

Step 1: Research

We first chose to focus on a single chronic disease before extending the application to more diseases. This allowed us to be more accurate in our research and quickly obtain a concrete proposal.

We interviewed patients, nurses, and doctors with different specialties. This allowed us to understand the end-to-end experience of a patient and assess their needs and ideas.

Finally, we benchmarked a large number of existing medical applications to better advise our Client on the existing market of mobile applications.

Step 2: Pain points identification

Once the patients’ journey was fully understood, we used our brown-paper methodology to detail their treatment path and identify their pain-points which we organized along the various stages of their journey from detection to post-treatment.

Step 3: Solution specification

The last step was to transform the pain-points and ideas into solutions and specifically functionalities that will constitute the final application. The result was a mobile application with three functional areas:

  • Smart assistant to organize the patient’s journey
  • Medical data and treatment transmission
  • Access to trusted information and articles about the illness

Furthermore, our designers' team worked on defining the user experience, and user interface. The result was a clickable prototype that would illustrate our solution to our client.

Results

As a result, our client now has a strong business case for their application and a very clear idea about what they should offer to their patients. The immediate next step is to start the development of the application knowing that in the future, our medical assistant will be extended to support multiple illnesses.

We have suggested a development roadmap, leveraging agile methodologies, releasing a new version every 3 months with ever more features:

  • The first version of our medical assistant would send reminders to the patients, book a medical appointment, give them information about his treatment, suggest wellness activities.
  • A second and third version would integrate directly with the clinics' medical data, provide real-time information about consultation results, treatment progress, prescription information and appointment management. 
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