The user experience in a restaurant has almost not changed over the last century. At Open Web Technology we launched a mobile app disrupting the dining experience like Uber has reinvented your taxi ride experience. Our App digitizes and centralizes the large parts of your restaurant journey to the benefits of all persons involved: restaurant owners, waitress and customers.
- Search a restaurant: the search feature is associated to a map that helps customers find their perfect restaurant.
- Book a table: a table can be booked anywhere, anytime. All bookings are synchronized in both the customer and the restaurant owner’s calendars.
- Pay the bill: the restaurant owner and the customer also have a synchronized bill in the app. The customer can therefore pay in one click after asking for his table number. For groups, customers can split the bill without any participant limits. With a final click, customers can then rate the service and tip the waitress.
As a result, restaurant staff is fully focus on the service of the customers that are at the restaurant. There is much less waiting for the customers and much more efficiency for the staff.
Real case application
Our client, a Swiss leading group of private clinics, also manages the restaurants inside the clinics. As they were facing many challenges, the group commissioned Open Web technology to roll out its solution for their restaurants.
In a nutshell, the centralized App developed by Open Web Technology was able to respond to the three following challenges:
1. Lack of restaurant's visibility
The clinic’s restaurants are independent establishments that should be as visible as any other restaurant for all customers, which is not always the case.
- The search feature allows all restaurant to have maximized visibility on the search map.
2. Lack of waitress’ efficiency
Many tasks that are done by the waitress are not directly related to the service: answering the phone, taking bookings, preparing and controlling the bill, etc.
- The booking and payment features allow waitress to fully focus on the service at the restaurants, all other tasks being carried out directly in the App by the customer.
3. Slow and ordinary customer journey
The usual restaurant process has definitely wore off as most customers nowadays do not want to have to call the restaurant during opening hours to book a table or wait for the bill at the end of the meal
- The booking and payment features allow the customer to manage the whole process by himself and give him more time to relax and enjoy his restaurant experience
Show all restaurants on the same map
With the map function, all restaurants owners can be visible at the same time to customers looking for a restaurant.
Make online bookings
The features allow customers to book at table at any time, day and night. The missing of the opening hours by the customer to book a table is no more detrimental for the restaurants owners. Customers’ booking are also automatically synchronized with their personal calendar.
Bill, tip in a few clicks
By asking for the table’s number, the customer can pay its bill through the app and decide to split it in a group if needed. It then can tip the waitress and rate the service and the restaurant.
Access and receive all bills
By using the app, the bills are automatically saved in the app and sent by email, becoming accessible anytime to the user and allowing him to track his expenses.