Versand

Announce and track internal shipments efficiently

Our client, a large multinational company, sends hundreds of shipments every day across its offices spread over the world. Meeting regulations and tight business deadlines while keeping the costs as low as possible is a big challenge for them. The application they used to track these shipments was not intuitive and required too many manual steps to enter the necessary information. Collecting accurate information about the shipment being prepared is very important to ensure that both recurring and one-time shippers fill in the information correctly and consistently.

Simplify user experience with a modern and easy to use Web App

The redesigned web application delivers a simplified user experience on all devices and reduces the time to enter necessary data. Based on an employee’s service location and the type of goods the fields to be filled will adapt. This means that users are not bothered anymore with fields irrelevant to their requests. As a second major improvement, a two-stage mass mail import was developed, which allows recurring users to prepare a shipment easily and efficiently and control it in a later process step.

The newly designed application is very easy to use and saves us a lot of time. The feedbacks are very positive.

Mail Service Operation Manager

Iterative journey

  • Identifying mandatory fields
  • Preparing and reviewing mockups
  • Building useable and valuable software
  • Progressing in small iterative steps
  • Collecting early user feedbacks

Existing requests
New requests
Mass-mailing import
existing requests

Current and former shipments at a glance

The dashboard serves as a main page. It displays all current and former shipments of the user and tracks their delivery status.

Sendung

500

Shipments per day

Web Applikation

80%

Handled by the web client

Zeit

>50%

Time saved in shipment creation

Your contact

Cédric Debrunner

Partner

cdebrunner@openwt.com